Our team is on hand to help you with all your 28 Degrees queries.
How to get in touch
  • Within Australia call 1300 552 079
  • When overseas call +61 1300 552 079
  • Contact us on Skype (limited to voice calls only)
  • Contact us on Facebook
  • Fax 1300 369 905
  • Concierge service is available 24/7, (just call Customer Solutions and ask for 'concierge')
28 Degrees Customer Solutions
GPO Box 1818
Melbourne VIC 3001
Hours of operation (AEST)
  • Mon - Fri: 8:00am - 9:00pm
  • Sat: 8:30am - 8:00pm
  • Sun: 8:30am to 8:00pm
Dispute a transaction
  • Before contacting the merchant or Customer Solutions Team please take a moment to review the relevant FAQs for transaction disputes.
  • We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.
  • Complaints information
  • Lost or stolen card
  • Call customer Solutions immediately 24 hours a day, 365 days a year.

    Within Australia call 1800 005 809

    When overseas call +61 287 478 178 or Mastercard Global Service on +1 636722 7111

    You can also contact us via Facebook.

    Social media servicing hours: Monday - Friday: 8am - 4:30pm Weekends: Closed

    If you have experienced a declined transaction or suspect fraudulent activity please contact us:
    Within Australia call 1300 552 079
    When overseas call +61 1300 552 079

Important information about Skype™ and your security

For your online safety, you must always use the “Contact us on Skype” link on the Latitude Financial Services website at when contacting Latitude Financial Services via Skype™. You should always connect directly and not through a bookmark or a link. Latitude Financial Service has only one Skype™ Account, which is

Please note that the Skype™ service is not encrypted and that the internet is an inherently insecure medium. If you are concerned about your privacy information, you should not use Skype™ to contact Latitude Financial Services.

Latitude Financial Services will not initiate contact with you via Skype™. Do not respond to incoming calls via Skype™ purporting to be from Latitude Financial Services and instead report them to

If you prefer to use the Skype™ Out service, you can contact Latitude Financial Services at +61 9 8198 222. Latitude Financial Services Skype™ service is limited to voice calls only.