28 Degrees Platinum Mastercard
Contact us

Contact us about your
28 Degrees Platinum Mastercard

Contact us

How to get in touch

Within Australia call 1300 552 079
When overseas call +61 1300 552 079
Contact us on Skype1 (limited to voice calls only) Contact us on Facebook
Contact us on Twitter

Fax 1300 369 905

Concierge service is available 24/7, just call Customer Solutions and ask for 'concierge'.


28 Degrees Customer Solutions
GPO Box 14850
Melbourne Vic 8119

Hours of operation (AEST)

Mon - Fri: 8:00am - 9:00pm
Sat: 8:30am - 8:00pm
Sun: 8:30am to 8:00pm

Dispute a transaction

Before contacting the merchant or Customer Solutions Team please take a moment to review the relevant FAQs for transaction disputes.


We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Complaints information

  1. Important information about Skype™ and your security
    For your online safety, you must always use the “Contact us on Skype” link on the Latitude Financial Services website at 28degreescard.com.au when contacting Latitude Financial Services via Skype™. You should always connect directly and not through a bookmark or a link. Latitude Financial Service has only one Skype™ Account, which is twentyeightdegrees.com.au.
    Please note that the Skype™ service is not encrypted and that the internet is an inherently insecure medium. If you are concerned about your privacy information, you should not use Skype™ to contact Latitude Financial Services.
    Latitude Financial Services will not initiate contact with you via Skype™. Do not respond to incoming calls via Skype™ purporting to be from Latitude Financial Services and instead report them to
    If you prefer to use the Skype™ Out service, you can contact Latitude Financial Services at +61 9 8198 222. Latitude Financial Services Skype™ service is limited to voice calls only.