Something on your mind? Contact us
Our team is on hand to help you with all your Latitude 28° Global queries.
How to get in touch
Hours of operation (AEST)
- Mon - Fri: 8:00am - 9:00pm
- Sat: 8:30am - 8:00pm
- Sun: 8:30am to 8:00pm
Have an insurance question?If you have any questions about your insurance benefits, or a general policy enquiry, please click here. Alternatively, if you’d like to speak to one of our Customer Specialists about a claim, call the number below.
- Hours of operation (AEST)
Mon - Fri: 8:30am - 5:00pm
- Have a claim to submit?
To make a claim please click here
Dispute a transaction
- Before contacting the merchant or Customer Solutions Team please take a moment to review the relevant FAQs for transaction disputes.
- We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.
- Complaints information
Lost or stolen card
Call customer Solutions immediately 24 hours a day, 365 days a year.
Within Australia call 1800 005 809
You can also contact us via Facebook.
Social media servicing hours: Monday - Friday: 6am - 7pm Weekends: Closed
Important information about Skype™ and your security
For your online safety, you must always use the “Contact us on Skype” link on the Latitude Financial Services website at 28degreescard.com.au when contacting Latitude Financial Services via Skype™. You should always connect directly and not through a bookmark or a link. Latitude Financial Service has only one Skype™ Account, which is twentyeightdegrees.com.au.
Please note that the Skype™ service is not encrypted and that the internet is an inherently insecure medium. If you are concerned about your privacy information, you should not use Skype™ to contact Latitude Financial Services.
Latitude Financial Services will not initiate contact with you via Skype™. Do not respond to incoming calls via Skype™ purporting to be from Latitude Financial Services and instead report them to firstname.lastname@example.org.
If you prefer to use the Skype™ Out service, you can contact Latitude Financial Services at +61 9 8198 222. Latitude Financial Services Skype™ service is limited to voice calls only.