Something on your mind? Contact us

Our team is on hand to help you with all your Latitude 28° Global queries.

How to get in touch

If you have a question or need help, you can contact us through one of the options.

  • Within Australia call

    1300 552 079
  • When overseas call

    +61 2 8747 8178
  • Contact us on

    Skype (limited to voice calls only)
  • Mon to Fri: 8:30am - 6pm (AEST)
    Weekends: Closed

  • Contact us on

    Facebook
  • Mon to Fri: 9am - 6pm (AEST)
    Weekends: Closed

  • Fax

    1300 369 905
  • Latitude 28° Global
    Customer Solutions

    GPO Box 1818

    Melbourne VIC 3001

Lost or stolen card

Call Customer Solutions immediately

Declined transaction or suspect fraudulent activity

Call Customer Solutions immediately

Have an insurance question?

If you have any questions about your insurance benefits, or a general policy enquiry, please click here.

Dispute a
transaction

Before contacting the merchant or Customer Solutions Team please take a moment to review the relevant FAQs for transaction disputes.

View FAQs

Complaints
 

We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Complaints  

Hardship and
financial difficulty

If you're having difficulties making repayments, it's best to get in touch as soon as possible - we have a dedicated Hardship Team to assist.

Financial hardship  

Important information

Important information about Skype™ and your security

For your online safety, you must always use the “Contact us on Skype” link on the Latitude Financial Services website at 28degreescard.com.au when contacting Latitude Financial Services via Skype™. You should always connect directly and not through a bookmark or a link. Latitude Financial Service has only one Skype™ Account, which is twentyeightdegrees.com.au.

Please note that the Skype™ service is not encrypted and that the internet is an inherently insecure medium. If you are concerned about your privacy information, you should not use Skype™ to contact Latitude Financial Services.

Latitude Financial Services will not initiate contact with you via Skype™. Do not respond to incoming calls via Skype™ purporting to be from Latitude Financial Services and instead report them to fraud.query@latitudefinancial.com.

If you prefer to use the Skype™ Out service, you can contact Latitude Financial Services at +61 9 8198 222. Latitude Financial Services Skype™ service is limited to voice calls only.