Contact us about your
28 Degrees Platinum Mastercard
How to get in touch
Fax 1300 369 905
Concierge service is available 24/7, just call Customer Solutions and ask for 'concierge'.
28 Degrees Customer Solutions
GPO Box 1818
Melbourne VIC 3001
Hours of operation (AEST)
Mon - Fri: 8:00am - 9:00pm
Sat: 8:30am - 8:00pm
Sun: 8:30am to 8:00pm
Dispute a transaction
Before contacting the merchant or Customer Solutions Team please take a moment to review the relevant FAQs for transaction disputes.
We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.
- Important information about Skype™ and your security
For your online safety, you must always use the “Contact us on Skype” link on the Latitude Financial Services website at 28degreescard.com.au when contacting Latitude Financial Services via Skype™. You should always connect directly and not through a bookmark or a link. Latitude Financial Service has only one Skype™ Account, which is twentyeightdegrees.com.au.
Please note that the Skype™ service is not encrypted and that the internet is an inherently insecure medium. If you are concerned about your privacy information, you should not use Skype™ to contact Latitude Financial Services.
Latitude Financial Services will not initiate contact with you via Skype™. Do not respond to incoming calls via Skype™ purporting to be from Latitude Financial Services and instead report them to firstname.lastname@example.org.
If you prefer to use the Skype™ Out service, you can contact Latitude Financial Services at +61 9 8198 222. Latitude Financial Services Skype™ service is limited to voice calls only.