Something on your mind? Contact us

Our team is on hand to help you with all your 28 Degrees queries.

How to get in touch
  • Call-28-Degrees-Within-AustraliaWithin Australia call 1300 552 079
  • Call-28-Degrees-OverseasWhen overseas call +61 1300 552 079
  • Contact-Us-On-SkypeContact us on Skype (limited to voice calls only)
  • Contact-Us-On-FacebookContact us on Facebook
  • Fax-UsFax 1300 369 905
  • Concierge-service-available-24/7Concierge service is available 24/7, (just call Customer Solutions and ask for 'concierge')
  • 28 Degrees Customer Solutions28 Degrees Customer Solutions
    GPO Box 1818
    Melbourne VIC 3001
Hours of operation (AEST)
  • Mon - Fri: 8:00am - 9:00pm
  • Sat: 8:30am - 8:00pm
  • Sun: 8:30am to 8:00pm
Have an insurance question?
If you have any questions about your insurance benefits, or a general policy enquiry, please click here. Alternatively, if you’d like to speak to one of our Customer Specialists about a claim, call the number below.
  • Call-28-Degrees-Customer-Specialists-about-a-claim+61 1800 800 230
  • Hours of operation (AEST)
    Mon - Fri: 8:30am - 5:00pm
  • Have a claim to submit?
    To make a claim please click here
Dispute a transaction
  • Before contacting the merchant or Customer Solutions Team please take a moment to review the relevant FAQs for transaction disputes.
Complaints
  • We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.
  • Complaints information
  • Lost-Or-Stolen-Card
    Lost or stolen card
  • Call customer Solutions immediately 24 hours a day, 365 days a year.

    Within Australia call 1800 005 809

    When overseas call +61 287 478 178 or Mastercard Global Service on +1 636722 7111

    You can also contact us via Facebook.

    Social media servicing hours: Monday - Friday: 8am - 4:30pm Weekends: Closed

    If you have experienced a declined transaction or suspect fraudulent activity please contact us:
    Within Australia call 1300 552 079
    When overseas call +61 1300 552 079

Important information about Skype™ and your security

For your online safety, you must always use the “Contact us on Skype” link on the Latitude Financial Services website at 28degreescard.com.au when contacting Latitude Financial Services via Skype™. You should always connect directly and not through a bookmark or a link. Latitude Financial Service has only one Skype™ Account, which is twentyeightdegrees.com.au.

Please note that the Skype™ service is not encrypted and that the internet is an inherently insecure medium. If you are concerned about your privacy information, you should not use Skype™ to contact Latitude Financial Services.

Latitude Financial Services will not initiate contact with you via Skype™. Do not respond to incoming calls via Skype™ purporting to be from Latitude Financial Services and instead report them to fraud.query@latitudefinancial.com.

If you prefer to use the Skype™ Out service, you can contact Latitude Financial Services at +61 9 8198 222. Latitude Financial Services Skype™ service is limited to voice calls only.