TIPS FOR SAVING WITH YOUR 28 DEGREES PLATINUM MASTERCARD®, ABROAD AND AT HOME
How your highly awarded travel companion will save you more, wherever you are.
Tap, go, cruise.
Now when you’re getting around Sydney Harbour, there’s only one card you need. Use your 28 Degrees Platinum Mastercard® on trips as an alternative way to pay between Circular Quay and Manly on Harbour City Ferries.
- Just tap your 28 Degrees Platinum Mastercard® (or Apple Pay if you’ve added your card) in and out at the ferry touchpoints
- Your fare will be deducted using secure Contactless technology
- Enjoy the sights. Easy.
How much is a fare? Show more
Only full fare adult single trips can be charged to your 28 Degrees Platinum Mastercard. The cost is the same price as an Adult Opal Single Trip Ticket. Fares can be found at opal.com.au.
Can I purchase multiple fares with one card? Show more
You can only purchase one fare per card. Likewise, you can’t hand your card over the gate to pay for another fare as your entry will be denied.
Do I have to take my card out of my wallet to tap on?Show more
Touching more than one card (multiple credit/debit cards and/or Opal card) close to a reader could result in card clash. This means a different card than the one you intended could be charged, or the reader may not recognise a single card (multiple cards can’t be charged) and the gates won’t open. To avoid this, ensure the only card you tap on the reader is the one you want charged for your trip.
When do I get charged?Show more
After you tap on and pass through the gates, you may notice a pending transaction of $1 on your account. Once the full transaction amount is approved by us, it will be replaced with a transaction for the full value of the fare with a description on your statement indicating it was charged by Transport for NSW Travel.
What happens if I tap on then decide not to travel?Show more
Tap on reversals apply if you choose to leave the wharf before you travel. This means you can tap off at the same ferry wharf where you tapped on (within 30 minutes) and your card won’t be charged.
What if my card doesn’t work?Show more
If the card hasn’t been properly presented to the reader, the gates won’t open, so try tapping a second time. If the gate still doesn’t open, you’ll see the message ‘Card Not Valid’ and an error code to indicate why the card was rejected. If this happens, speak with Harbour City Ferry staff at the gate for help, however you might be required to contact us.
What happens if my card is declined?Show more
This may be because your card account doesn’t have enough funds to pay for your trip – the error code at the gate will help staff confirm this. If this happens, you’ll need to transfer funds to your account, then tap your card at the reader to re-authorise payment. This can take up to one hour to process after which you’ll be able to travel.
Are my personal details secure?Show more
Your personal information is properly safeguarded and processed in accordance with the requirements of the Payment Card Industry Data Security Standards (PCI-DSS).
How can I query a charge/get a refund?Show more
For refunds, you’ll need to complete a Refunds Request form on the Opal website. Your request will be assessed against Transport for NSW refunds policy and if a refund is approved, the funds will be returned to your account. If we consider the charge correct but you thnk it needs further investigation, you can contact Opal Customer Care at opal.com.au.
How can I get more information?Show more
To find out more, visit www.transportnsw.info or call 131500. Harbour City Ferries staff will be able to provide general information and assist if your card is not accepted at the gates.
Other information (news):
BEFORE YOU GO
Tips to get ahead prior to departing
There’s no need to travel to benefit. You can avoid international transaction fees from home when booking overseas flights and hotels, or organising last minute tours and car rental prior to departure.
WAVE GOODBYE TO FEES
Don’t pay more than the price tag again. Save on international transaction fees, currency conversion fees and overseas fees on purchases when shopping online in a foreign currency.
FREE WORLDWIDE REPLACEMENT
Knowing we offer free worldwide emergency card replacement ensures you can travel with greater peace of mind if your card is ever lost or stolen.
Whether you’re about to leave, or have just started planning your next escape, read the latest advice and travel tips from the most experienced travel writers and destination guides out there.
ONCE YOU RETURN
Tips to stay ahead once you’re home
SHOP OVERSEAS WITHOUT FEES
Keep saving once you’re home every time you shop online in a foreign currency. You’ll continue to avoid those unnecessary international transaction fees, currency conversion fees and overseas fees on purchases, every time.
And remember, you’ll get up to 55 days1 interest free on everyday purchases such as petrol and groceries, whether you’re at home or abroad.
GET EXCLUSIVE OFFERS
Get priority access and enjoy one-of-a-kind offers and experiences with your MasterCard®.Find out more
1To take advantage of up to 55 days Interest Free on credit card purchases, you must pay the full balance of the account (excluding unexpired Interest Free promotional plans) both for the statement before the purchases were made, and for the statement on which the purchases are listed.
^Shopper's Protection insurance is issued by Hallmark General Insurance Company Ltd. ABN 82 008 477 647 AFSL 243478 and Hallmark Life Insurance Company Ltd. ABN 87 008 446 884 AFSL 243469. Any advice provided within this email is general in nature does not take into account your personal objectives, financial situation or needs. You should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, and read the relevant Combined Financial Services Guide (FSG), Product Disclosure Statement (PDS) and Policy before deciding whether to purchase this product.