How to make the most of your 28 Degrees Platinum Mastercard
Manage your account
Online account managementHide
Registering for the Online Service Centre is simple and lets you:
- Manage your account and update your details
- Access your statements anywhere and anytime
- View your transactions instantly
Register for the Online Service Centre today
It only takes a few minutes. Just make sure you have your mobile phone on hand. If not, please have your card plus a recent statement with you to help answer some questions.Register now
Updating my informationHide
The easiest way to update your contact details is via the Online Service Centre, alternatively you can call Customer Solutions on 1300 552 079.
Personalise your PINHide
In Australia, you are required to have a PIN on your credit card. In many other countries, you may be required to enter your PIN. Please make sure you have one before leaving Australia.
You can select your own PIN by calling us on 1300 552 079.
How do I know what my 28 Degrees Platinum Mastercard credit limit is?
Your credit limit and available credit limit can be found on the top right corner of your monthly 28 Degrees Platinum Mastercard statement or you can log on to the Online Service Centre to check it any time.
Increasing your credit limit
To request a credit limit increase simply log on to the Online Service Centre or call our Customer Solutions Team on 1300 552 079. You may be required to submit supporting documentation with your credit limit request.
How do I find out what my cash limit is?
It’s important to note that your 28 Degrees Platinum Mastercard credit limit can be different from your cash credit limit. The amount of available credit you can access as cash can be found on the top right corner of your monthly 28 Degrees Platinum Mastercard statement or you can log on to the Online Service Centre to check it any time.
Additional card holdersHide
To share the convenience of 28 Degrees Platinum Mastercard with a family member or loved one, add an additional cardholder using our online application form, or please call 1300 552 079 and ask for an additional cardholder application form.
Choose the most convenient way to make your repayments:
Direct debit: Never miss a payment. Call us on 1300 552 079 to set up your Direct Debit over the phone or download a Direct debit request form.
BPAY: Make payments electronically using your bank's phone or internet banking service. BPAY is available 24 hours a day, 7 days a week. To make a payment, quote the 28 Degrees Platinum Mastercard Biller Code (150615), your account number and the amount you wish to pay. A payment handling fee of 95 cents applies to each BPAY payment made to your account.
Please note you can use the biller code & your card number as the Customer Reference Number (CRN) to make your first payment.
Payments are processed during business hours, so make sure you complete your transaction before your bank's cut-off time or the due date.
Online Service Centre: The quickest and easiest way to make repayments. Simply log into the Online Service Centre, click ‘Pay My Account’ and enter your bank details. Registering is easy and only takes a few minutes, just make sure you have your card or 16-digital account number on hand.
Australia Post: Simply take your statement and pay at any Post Office. A payment handling fee of $2.50 applies to each transaction.
Understanding your statementsHide
As a 28 Degrees Platinum Mastercard customer, you'll receive a monthly statement (if you have activity on your account). If you have a paper statement delivered by mail you'll be charged a paper statement fee every month. To opt out of paper statements and avoid a fee, register or login into the Online Service Centre, and follow the instructions under 'Statements'.
Each statement outlines your transactions over the last month and the minimum monthly payment required by a due date.
The minimum monthly payment is 3% of the total outstanding balance, or $25, whichever is greater, plus any installment payments due in the statement period.
Your statement will also ask you to pay any overdue or over-limit amounts.
How to make an insurance claim
We believe that making an insurance claim should be straight forward and hassle-free. There are a number of ways you can submit your claim to us. We’ve now made it easier and quicker than before with online claim forms for some covers - see below.
Shopper's Protection Claims
Latitude insurance looks after all Shopper’s Protection claims. To make a claim, you can:
- For Price Protection, Involuntary Unemployment and Disability claims, you can simply submit your claim online by clicking here; or
- Download and print out a claim form below, fill it out then send it back to us by uploading online via our Secure Document Upload; or by post: GPO Box 1571 Sydney NSW 1025; or fax: 1300 362 642; or
- By calling us on 1800 800 230 between 8.30am and 5pm Mon to Fri (AEST).
Travel Insurance Enquiries:
Travel Insurance; SCTI Travel Insurance
(For Worldwide Assistance Only)
+61 2 9191 1180
28 Degrees Platinum Mastercard provides a complimentary concierge service for all cardholders which is available 24/7 worldwide.
What can concierge help with?
Just about anything that you need researched or organised*. From booking concert tickets to researching available hotels or making dinner reservations, our concierge staff will customise their service to meet your needs.
Simply call the 28 Degrees Platinum Customer Solutions line on 1300 552 079 and ask for 'concierge'. Then just tell them what you're after. They'll undertake a search, provide options and costs and then, if you'd like to proceed, will make arrangements on your behalf. It's that easy!
*Subject to the 28 Degrees Platinum Mastercard Conditions of Use.
Forms & documentsHide
Below is a list of useful forms and brochures. To print and complete the forms, you’ll require Adobe Acrobat Reader installed on your computer. You can obtain a free copy from http://get.adobe.com/reader