Frequently Asked Questions

Got a burning question? You may find your answer here

  • Manage your account
  • Gambling and lottery
  • Application & activation
  • Credit limit
  • Your statement and repayments
  • Interest
  • Security
  • Transaction dispute
  • Using your card
  • Global Wi-Fi
  • Flight Delay Pass
  • Is this Credit Card right for me?

Important information

^ Free Global Wi−Fi through Boingo at over one million hotspots worldwide. Terms & conditions apply.
# To take advantage of up to 55 days Interest Free on everyday credit card purchases, you need to pay the full closing balance on each statement of account by the applicable due date.,1 The Flight Delay Pass gives free access to select airport lounges, alternatively cardholders can use their Flight Delay Pass to offset a dollar amount off the total bill at select dining options. This will vary based on location and affiliated LoungeKey Partners at the time. Please note that not all airports offer Flight Delay Pass and the selected airports may be restricted to certain terminals. Access to and use of the Flight Delay Pass is subject to the Terms of Use which are subject to change. Further details of the list of lounges that cardholders are eligible to visit and the specific conditions applicable to each lounge access (Conditions of Use) may also be accessed in the Terms of Use. Participating lounges and their Conditions of Use are subject to change.

TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance®.
Approved applicants only. Conditions apply.