Contact 28 Degrees Platinum MasterCard

Contact Us

Contact us about your
28 Degrees Platinum MasterCard

Phone, fax, Concierge and Skype

Within Australia call 1300 552 079
When overseas call +61 3 9445 0189
Contact us on Skype1 (limited to voice calls only)

Fax 1300 369 905

Hours of operation (AEST)

Mon - Fri: 8:00am - 9:00pm
Sat: 8:30am - 8:00pm
Sun: 8:30am to 8:00pm

Concierge service is available 24/7, just ask for 'concierge'.

Mail

28 Degrees Customer Solutions
GPO Box 1818
Melbourne VIC 3001

Dispute a transaction

Before contacting the merchant or Customer Solutions Team please take a moment to review the relevant FAQs for transaction disputes.

Complaints

We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Complaints information

  1. Important information about Skype™ and your security
    For your online safety, you must always use the “Contact us on Skype” link on the GE website at 28degreescard.com.au when contacting GE Money via Skype™. You should always connect directly and not through a bookmark or a link. GE Money has only one Skype™ Account, which is twentyeightdegrees.com.au.
    Please note that the Skype™ service is not encrypted and that the internet is an inherently insecure medium. If you are concerned about your privacy information, you should not use Skype™ to contact GE Money.
    GE will not initiate contact with you via Skype™. Do not respond to incoming calls via Skype™ purporting to be from GE and instead report them to fraud.query@ge.com.
    If you prefer to use the Skype™ Out service, you can contact GE at +61 9 8198 222. GE Money’s Skype™ service is limited to voice calls only.