Contact Us

Hours of operation

Mon - Fri: 8:00am - 9:00pm
Sat: 8:30am - 8:00pm
Sun: 8:30am to 8:00pm
Australian Eastern Standard Time (AEST)

Phone and fax

Within Australia call 1300 552 079
When overseas call +61 3 9445 0189
Fax 1300 369 905

Mail

28 Degrees MasterCard Customer Solutions
GPO Box 1818
Melbourne VIC 3001

Lost or stolen cards

Call Customer Solutions immediately:
24 hours a day, 365 days a year.
Within Australia call 1800 005 809.

If overseas, contact us on
+61 3 9445 0105
or call MasterCard Global Service on
+1 636 722 7111.

Complaints

Complaints information

Twitter

Contact 28 Degrees on Twitter

Insurance

Travel insurance; SCTI travel insurance
(For Worldwide Assistance Only)
+61 2 8216 0200

www.scti.com.au

Shopper's Protection credit card insurance; 1800 800 230

MasterCard Global Services

Call +1 636 722 7111 for assistance
with emergency cash advance,
emergency card replacement or
world wide ATM locations, 24 hours a
day, 365 days a year.